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Privacy Policy
This Privacy Policy explains how 7spins Casino handles personal information when you visit the website, create or use an account, contact support, or take part in casino services. We aim to collect information fairly, use it for clear purposes and protect it with appropriate security measures. This policy also explains the choices available to players in Australia regarding their information.
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Information we collect
To provide online casino services, 7spins Casino may collect information that identifies you or relates to your use of the website. The information collected depends on how you interact with the site, which services you use and what is required to operate an account safely and lawfully. We seek to collect information that is relevant to these purposes and do not ask for information that is unnecessary for the relevant activity.
Review contents
Account and identity details
- Name, date of birth, country of residence and other account registration details.
- Contact details, such as an email address, and information used to communicate with you.
- Login information, account preferences and records of responsible gambling or service-related settings.
- Information needed to confirm that an account belongs to the person using it.
Verification and financial information
- Identity or address verification documents where checks are required.
- Payment method details and information about deposits, withdrawals, wagers, wins and other transactions.
- Records used to assess unusual activity, prevent fraud, protect accounts and meet financial crime or customer verification requirements.
- Information provided when you ask for help with a payment, account restriction or transaction.
Technical and usage information
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and interactions with website features. We may also receive information about how you arrived at the website and whether messages or services were used. This information can help us maintain the website, understand performance, detect suspicious activity and improve the player experience.
Some information may be provided directly by you, while other information may be generated automatically when you use the website or may be received from service providers that support identity verification, payments, security, communications or technical operations. Where appropriate, these providers are expected to handle information only for authorised purposes and in accordance with their service arrangements.
How we use information
Personal information is used to run and administer your account, provide requested services and communicate with you about your use of the website. It may also be used to protect the platform, meet operational requirements and support a safe gambling environment. We may use information for the following purposes:
- Creating, maintaining and securing your player account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, location or other eligibility information when checks are required.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
- Providing customer support, responding to questions and resolving complaints or technical issues.
- Sending service messages, account notices, security alerts and other essential communications.
- Understanding website use, testing features, correcting errors and improving services.
- Managing responsible gambling tools, account restrictions and player protection measures where relevant.
- Meeting legal, regulatory, tax, accounting, security and record-keeping obligations.
- Establishing, exercising or defending legal rights and handling disputes.
Where marketing communications are available, they may be sent only where permitted and in line with your preferences. You can withdraw consent to marketing at any time by using the available unsubscribe option or by contacting support. Withdrawing marketing consent does not affect essential messages about your account, security, transactions or services.
We do not use personal information for a purpose that is incompatible with the reason it was collected without an appropriate basis or notice. Information may be combined where this is reasonably necessary to administer an account, keep the website secure or complete required checks.
Cookies, sharing and security
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, keep sessions working, support login and security functions, measure website performance and understand how features are used. Some cookies are necessary for core services, while others help with analysis, functionality or communications. Cookies may store information on your device or recognise your browser during a later visit.
You can manage, block or delete cookies through your browser settings. If you restrict necessary cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser settings and cookie controls vary, so you should review the options available on your device.
When information may be shared
We may share relevant information with trusted service providers that help operate the website and deliver services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, communications providers, analytics services and professional advisers. Information is shared only as reasonably necessary for the relevant service, security measure or legal purpose.
Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and safety of players or others, to investigate suspected wrongdoing, or to support a business transfer or restructuring. We do not sell personal information as a general business practice. Where service providers handle information on our behalf, they may be required to maintain suitable confidentiality and security controls.
Security and international handling
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and staff or supplier procedures. No website or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.
Some service providers or systems may be located outside Australia, which means information may be handled in another country. Where this occurs, appropriate steps are taken to support secure handling and protect information in accordance with applicable requirements. The location of a particular service may change as website operations develop.
Your rights, retention and contacting us
How to exercise your data rights
You may contact support@7spinscasino.online to ask about the personal information held about you and to exercise available data rights. In particular, you may request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of your data where applicable, and withdraw consent to marketing. You may also ask questions about how information is used or raise a concern about our handling of personal information.
- Access: ask for a copy or explanation of personal information associated with your account, subject to appropriate identity checks and any applicable restrictions.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
- Deletion: ask for information to be deleted where there is no continuing reason or legal requirement to retain it. Deleting information may affect access to an account or services.
- Marketing consent: withdraw consent or change marketing preferences at any time. Essential account, security and transaction messages may still be sent.
- Questions or complaints: contact support@7spinscasino.online with enough information for us to understand and review your request.
For security, we may need to verify your identity before completing a request. We may also ask for clarification if a request is broad or unclear. Some requests may be limited or declined where disclosure would affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a legal obligation. If we cannot complete a request in full, we will aim to explain the reason where permitted.
Retention of information
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and legal or business record keeping. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Closing an account does not necessarily result in immediate deletion of every record. Some account, verification, payment, transaction, security or communication records must be kept for a period required by law, even after an account has been closed. Information may also be retained where necessary to prevent fraud, resolve disputes, protect legal rights or demonstrate that required obligations have been met.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on the website. If an update is significant, we may provide an additional notice through the website or by another suitable method. Players should review this page periodically to understand the current approach.
